Missing My Cashback, What Do I Do?

If you are missing cashback on a purchase, there can be a few reasons for it:

  1. You do not have cookies enabled on your computer. Always make sure cookies are enabled so Piggy has the ability to pass your random tracking ID to its merchant partners.
  2. You have clicked an affiliated link outside of Piggy which has overwritten your Piggy cashback. Always make sure to click on Piggy just before completing a purchase to ensure your tracking ID is not overwritten.
  3. You clicked on Piggy and did not finalize your purchase within 24 hours. Always make sure you activate Piggy within 24 hours prior to completing a purchase (preferably right beforehand) to ensure your cookie is tracked properly.
  4. The merchant partner lost your random tracking ID or has not reported the transaction to us yet. If you have not seen the transaction post within 7 business days on your account, just submit a missing cashback claim to us.

In all of the cases above, Piggy can still attempt to recover your cashback. The chances of cashback recovery for using a competing site is minimal, but still possible. All other scenarios outlined above, Piggy has a higher rate of success in recovering your cashback. Just submit a claim via your account once you are logged in using this link.