Missing My Cashback, What Do I Do?
If you are missing cashback on a purchase, there can be a few reasons for it:
- You do not have cookies enabled on your computer. Always make sure cookies are enabled so Piggy has the ability to pass your random tracking ID to its merchant partners.
- You have clicked an affiliated link outside of Piggy which has overwritten your Piggy cashback. Always make sure to click on Piggy just before completing a purchase to ensure your tracking ID is not overwritten.
- You clicked on Piggy and did not finalize your purchase within 24 hours. Always make sure you activate Piggy within 24 hours prior to completing a purchase (preferably right beforehand) to ensure your cookie is tracked properly.
- The merchant partner lost your random tracking ID or has not reported the transaction to us yet. If you have not seen the transaction post within 7 business days on your account, just submit a missing cashback claim to us.
In all of the cases above, Piggy can still attempt to recover your cashback. The chances of cashback recovery for using a competing site is minimal, but still possible. All other scenarios outlined above, Piggy has a higher rate of success in recovering your cashback. Just submit a claim via your account once you are logged in using this link.